Citizens' Survey

Periodically, the City of Maryland Heights selects a third-party company to administer a residential satisfaction survey to randomly selected households. 

During the months of July and August, 2023, ETC Institute administered a community survey to randomly selected Maryland Heights households. Residents were encouraged to participate by returning the survey in a postage-paid return envelope or complete an online version of the survey. To prevent people who were not residents from participating, individuals who completed the survey were required to enter their home address prior to submitting the survey. The specific addresses were not shared with the City and the mapping results on the full report are grouped by census blocks.

The goal was to receive 400 completed surveys. We achieved that goal with a total of 414 surveys. The City would like to thank everyone who participated in the survey. We appreciate you taking the time to give your input . These results will be used to improve and expand existing programs and determine the future needs of the community. 

The following highlights a selection of the survey results. Please note, the percentage of "don't know" responses have been excluded from the highlighted data to assess satisfaction with residents who have used City services. To view the full report, click the drop-down arrow to view a full report. 
Citizen Survey 2023 Highlights for Web RS - Copy

Click the image above to view a highlight the results from the 2023 Citizen's Survey. 

Leading the Way
In 2019, the City of Maryland Heights was awarded the "Leading the Way" award from the ETC Institute.

award

The “Leading the Way” award was created to recognize local governments for outstanding achievement in the delivery of services to residents. Recipients of this award rank in the top 10% of all local governments in the United States with regard to their composite performance in three core areas:

  • satisfaction with the overall quality of services
  • satisfaction with customer service provided by employees, and
  • satisfaction with the value residents think they receive for local taxes and fees.

In addition to ranking top 10% overall, Maryland Heights also received the highest satisfaction rating among more than 200 communities between August 2019 and July 2020 in the areas listed below:

  • Parks and Recreation Facilities and Programs (#1 Rating Among All Communities)
  • Overall Value of Services Provided to Residents
  • Availability of Information About Government Services and Activities
  • Condition of Neighborhood Streets
  • Condition of Sidewalks
  • Customer Service
  • Effectiveness of Communication
  • Efforts of Local Government to Keep Residents Informed about Local Issues
  • Enforcement of Local Traffic Laws
  • How Quickly Police Respond to Emergencies
  • Maintenance of City Streets and Sidewalks
  • Maintenance of Public Buildings and Facilities
  • Overall Image and Appearance of the City
  • Overall Quality of Governmental Services
  • Snow Removal of Major City Streets
  • Stormwater Management/Flood Control
  • The Level of Public Involvement in Local Decision Making

If you would like to see the complete Citizen Survey results, click the drop-down arrow below and click on the year you would like to view.
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Citizen Surveys Complete Results2 documents

  • 2019 Citizen Survey Results
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  • 2023 Citizen Survey Results
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