Registration & Guides

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Winter/Spring 2020 program registration is now open.

Click here to register for programs.

2020_WinterSpring_Brochure_Cover 

The Maryland Heights Guide to Parks and Recreation is available here.  

Common abbreviations used for fees:
M - Member • R - Resident/Business Privilege • NR - Non-Resident

 

Refund Policy

The Maryland Heights Parks & Recreation Department aims to provide you with complete program satisfaction. We understand that from time to time scheduling changes or special circumstances require you to cancel or change your planned activities. We depend on your enrollment for a successful class so we ask that you please plan your schedule carefully.

Classes that do not meet minimum enrollment are subject to cancellation. In an effort to maximize space in each activity, we have established the following refund policies. Please review them carefully prior to enrollment. If you have any questions, please contact our recreation manager at (314) 738-2542. Thank you for your interest in our programs. We look forward to providing you with an enjoyable recreation experience. All activities/classes have a minimum and a maximum enrollment and are offered on a first-come, first-serve basis. 

When approved for a refund, the supply and/or shirt fee will be deducted from the refund if applicable. Refunds will not be issued for programs/sessions that have ended. Make-ups or refunds are not given for missed classes. If a program or activity meets only one time, refunds will not be given unless ten calendar day’s notice is given in writing. 

Please note: Refunds for class cancellations due to weather or other unforeseen circumstances will be handled on a case-by-case basis and may include class credits, coupons, class extensions, etc.

Refunds are made by original payment method (cash will be refunded by check) to the main contact on the account. A RecTrac generated receipt serves as confirmation of payment. Receipts will be emailed unless you specifically ask to have one mailed. 

Accommodations

Parents or guardians of children have the responsibility of informing the staff of any reasonable accommodations necessary for their children’s participation in any of our program offerings. A minimum of 21 day’s notice is required when inclusion services are needed.

Birthday Parties 

Parties must be cancelled at least 14 calendar days in advance for full refund. 

Camps

Cancellation requests for camps must be received a minimum of ten calendar days in advance.

Contractual Programs

Contracted classes may impose different refund standards. 

Customer Satisfaction 

A credit to a participant's account will be applied if after attending the first day of an activity/class, the participant is not completely satisfied and notifies the recreation specialist supervising the activity/class within two days after attending. The credit will be applied to any other class/activity within one year from the date of issue. This policy does not apply to missed classes/activities, facility rentals, sports, events or transportation costs.

Facility Rentals

Cancellation requests received 91 or more days prior to event will receive a full refund plus deposit, 90-61 days 50% of room fees will be returned plus deposit, 60-31 days 25% of room fees will be returned plus deposit, 30 days or less no room fee is returned, however you will receive your deposit. All deposits, kitchen, projector, microphone, after hours, and police officer fees will be refunded. If you call 48 hours or more in advance requesting a reschedule, we will accommodate your request one time. If the reschedule request is made less than 90 days, you will lose deposit. You must hold your event on the rescheduled date. A new date must be provided at the time of reschedule request. No refunds or cancellations will be accepted after a reschedule request is made. 

Medical

Refund request due to a documented long-term illness or injury, may be prorated. A letter from a licensed doctor must accompany the refund request and refund request must be received in writing within one week of the illness or injury.

Memberships and Visit Passes

All Memberships and Visit Passes are non-refundable and non-transferable.
Automatic Deduction Passes
Cancellations will be permitted for medical reasons (accompanied by a licensed doctor’s note) and for patrons moving out of the area. A 30 day written notice is required. Cancellations prior to the initial 12 months will be charged a 25% cancellation penalty for the remaining value of the pass, which will be billed to the credit card on file.

Pavilion Rental

Written request must be received 14 calendar days in advance for full refund.

Personal Training Sessions 

All individual sessions and packages are non-refundable and non-transferable. Modifications to packages is not permitted. Sessions are good for six months from the date of purchase. Any remaining training sessions after expiration date will be forfeited with no refund available. You must notify your trainer 24 hours in advance of cancellations. If you fail to give 24 hours’ notice, you will be charged for your full session. Regardless of arrival time, session will end at the scheduled time. Trainers may not be available immediately. You will be contacted within one week of personal training request. Session expiration date may be modified for long term illness or injury with a note from a licensed doctor. All payments for personal training must be made to The City of Maryland Heights through our Mindbody App. If you are not satisfied with your training services, you may speak to the recreation supervisor at (314) 738-2554. 

Preschool Cancellation for Red Birds and Blue Birds

Cancellation requests are required 30 days prior in writing to agiebe@marylandheights.com. No refunds are given.

Private Swim Lessons 

All individual sessions and packages are non-refundable and non-transferable. Modifications to packages are not permitted. Sessions are good for six months form date of purchase. Any remaining sessions after the expiration date will be forfeited with no refund available. You must notify your instructor 24 hours in advance of cancellations. If you fail to give 24 hours notice, you will be charged for your full session.

Regardless of arrival time, sessions will end at the scheduled time. Lessons will be considered a “no show” and not be taught if you do not arrive within the first 15 minutes of your scheduled start time. Session expiration date may be modified for long term illness or injury with a note from a licensed doctor.

All payments for private swim lessons must be made to The City of Maryland Heights through our Mindbody App. If you are not satisfied with your training services, you may speak to the Aquatic Supervisor at (314) 738-2563.

Program Cancellations

  • Classes running six or more weeks: Partial refunds are given if your written refund request is made prior to the second class/activity meeting (unless otherwise stated in the activity guide) whether you attend the class or not, and are subject to a service fee of 10%.
  • Classes running less than six weeks: Refund requests must be received a minimum of 48 hours prior to the first day of the program or no refund will be given.

Program Transfers

  • Transferring prior to the start of classes: If you would like to transfer into a class that costs more than your original class, you must pay the difference in class fees prior to attending the new class. If the class you are transferring into costs less than your original class, you will receive a refund for the difference. 
  • Transferring after the start of classes: No refunds will be given if you are transferring into a less expensive class after classes have started. You will also be charged for any difference in fees when going from a less expensive to a more expensive class. Transfers are not allowed after the second program/activity meeting date.

Trips

Due to the nature and commitment of bus contracts, a refund will be granted only to registered individuals who cancel three weeks (40 days for overnight trips) prior to the date of the trip.

Trips that involve tickets to shows or performances: Ticket purchases are non-refundable unless they can be resold. Bus fee refunded if cancellation is made three weeks prior to the date of the trip.

Waiting List

Wait lists are established as soon as an activity or class is full. If vacancies occur, residents and members will receive priority. If you have been placed on a waitlist for a class, you will not be charged to remain on the waitlist. If space becomes available, you will be notified by phone and given directions on how to pay for enrollment.

(Revised 12/12/2019)

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