ADA Accessibility

ADA Accommodations and Grievances

The Americans with Disabilities Act (ADA), enacted on July 26, 1990, provides comprehensive rights and protections to individuals with disabilities in the areas of employment, state and local government services, public accommodations, and telecommunications. The ADA Title II prohibits all state and local governments from discriminating on the basis of disability but, moreover, its goal is to promote equality of opportunity and full participation. The City of Maryland Heights works to ensure that every program, service, benefit, activity and facility operated or funded by the City of Maryland Heights is accessible to, and usable by, people with disabilities. The city strives to eliminate barriers that may prevent persons with disabilities from access to or participation in city programs, services, activities, and facilities.

The ADA Title II Coordinator for the City of Maryland Heights coordinates the City’s efforts to comply with all applicable laws and regulations. The ADA Title II Coordinator is available to answer questions from both the public and city employees about accommodating persons with disabilities and Title II of the ADA.

ADA Title II Grievance Procedure

The City of Maryland Heights is committed to providing and ensuring programmatic, communication and architectural access.

Complaints that a city program, service, or activity is not accessible to persons with disabilities should also be directed to the ADA Coordinator within 30 business days after the complainant becomes aware of the alleged violation. Complaints can be made by filling out ADA Title II Non-Compliance Complaint Form online. Instructions for how and where to submit this form are provided on the form. A fillable form is also available. Furthermore, this form is available in large print and in a Word Processor format.

If you require assistance completing the form, please contact the ADA Title II Coordinator and these arrangements will be made.

All complaints and appeals will be maintained in the City’s ADA complaint file for a minimum of five years.

Notice Under the Americans with Disabilities Act (ADA)

In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990, the City of Maryland Heights ADA Notice states it will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities. The ADA Notice is available in a large print, word processor format as well.

Missouri Public Accommodation Notice

The Missouri Human Rights Act makes it illegal for places of public accommodation to discriminate because of an individual's race, color, religion, national origin, ancestry, sex or disability.


Ericka Jones
11911 Dorsett Road
Maryland Heights, MO 63043
Phone: (314) 738-2233
Hours: Monday-Thursday, 7:00 a.m. - 5:30 p.m.