Program Registration & Guides
Non-residents of Maryland Heights or those who do not wish to receive resident rates can call the Community Center at (314) 738-2599 to setup an account.
Once your account has been established, you will be able to register online. The first time you log in, your username is your phone number (including area code, no dashes or spaces) and your password is your last name. The system will prompt you to set up a new password during your first login.
The Parks & Recreation Department also utilizes MindBody for group exercise classes, personal training, massages and private swim lesson registration.
Deadlines, Refunds and Program Cancellations
Unless otherwise stated in the description, registration will remain open until the day before the program begins. All programs have a minimum and maximum enrollment. If the program meets its maximum enrollment, no other patrons will be able to sign up so it is important to register early if you are interested!
If a program does not meet its minimum enrollment requirement, it may be canceled. Any patrons that have signed up for a program that is canceled due to low enrollment will receive a refund (see below for our refund policy).
Occasionally, programs/events are canceled due to weather. Depending on the program, a Recreation Specialist will contact you or it will be posted on our social media pages, the City's website and via the MHparks mobile app.
The Maryland Heights Parks & Recreation Department aims to provide you with complete program satisfaction. We understand that from time to time scheduling changes and special circumstances require you to cancel or change your planned activities. We depend on your enrollment for a successful class. Please plan your schedule carefully. All activities/classes have a minimum and a maximum enrollment and are offered on a first come, first served basis. Classes that do not meet minimum enrollment are subject to cancellation. In an effort to maximize space in each activity, we have established the following refund policies. Please review them carefully prior to enrollment. If you have any questions, please contact our recreation manager at (314) 738-2542. We look forward to providing you with an enjoyable recreation experience.
- When approved for a refund the supply and/or shirt fee will be deducted from the refund if applicable.
- No refunds will be issued for programs/sessions that have ended.
- No make-ups or refunds are given for missed classes.
- If a program or activity meets only one time, no refunds will be given unless ten calendar days’ notice is given in writing.
- Please note: Refunds for class cancellations due to weather or other unforeseen circumstances will be handled on a case-by-case basis and may include class credits, coupons, class extensions, etc.
- Refunds are made by original payment method (cash will be refunded by check) to the main contact on the account. A RecTrac generated receipt serves as confirmation of payment. Receipts will be emailed unless you specifically ask to have one mailed.
Accommodations: Parents or guardians of children have the responsibility of informing staff of any reasonable accommodations necessary for their children’s participation in any program. A minimum of 21 days’ notice is required when inclusion services are needed.
Automatic Deduction Passes: Cancellations will be permitted for medical reasons (accompanied by a licensed doctor’s note) and for patrons moving out of the area. A 30 day written notice is required. Cancellations prior to the initial 12 months will be charged a 25% cancellation penalty for the remaining value of the pass, which will be billed to the credit card on file.
Birthday Parties: Parties must be cancelled at least 14 calendar days in advance for full refund.
Camps: Cancellation requests for camps must be received a minimum of ten calendar days in advance.
Contractual Programs: Contracted classes may impose different refund standards.
Customer satisfaction: Our policy allows for a credit to a participants account if after attending the first day of an activity or class, the participant is not completely satisfied and notifies the recreation specialist over the activity within two days after attending. The credit will be applied to any other class/activity within one year from the date of issue. This policy does not apply to missed classes/activities, facility rentals, sports, events or transportation costs.
Facility Rentals: Cancellation requests received 91 or more days prior to event will receive a full refund plus deposit, 90-61 days 50% of room fees will be returned plus deposit, 60-31 days 25% of room fees will be returned plus deposit, 30 days or less no room fee is returned, however you will receive your deposit. All deposits, kitchen, projector, microphone, after hours, and police officer fees will be refunded. If you call 48 hours or more in advance requesting a reschedule, we will accommodate your request one time. If the reschedule request is made less than 90 days, you will lose deposit. You must hold your event on the rescheduled date. A new date must be provided at the time of reschedule request. No refunds or cancellations will be accepted after a reschedule request is made.
Learn to Skate: For refund inquiries, please send us an email.
Medical: Refund request due to a documented long-term illness or injury, may be prorated. A letter from a licensed doctor must accompany the refund request and refund request must be received in writing within one week of the illness or injury.
Memberships and Visit Passes: All Memberships and Visit Passes are non-refundable and non-transferable.
Pavilion Rental: Written request must be received 14 calendar days in advance for full refund.
Personal Training: All individual sessions and packages are non-refundable and non-transferable. No modifications to packages are permitted. Sessions are good for six months from the date of purchase. Any remaining training sessions after expiration date will be forfeited with no refund available. You must notify your trainer 24 hours in advance of cancellations. If you fail to give 24 hours’ notice, you will be charged for your full session. Regardless of arrival time, session will end at the scheduled time. Trainers may not be available immediately. You will be contacted within one week of personal training request. Session expiration date may be modified for long term illness or injury with a note from a licensed doctor. All payments for personal training must be made to The City of Maryland Heights through MindBody. If you are not satisfied with your training services, you may speak to the recreation supervisor at (314) 738-2554.
Preschool: Our preschool program is being revamped and will be available againin August 2021. For inquiries, send us an email.
Private Swim Lessons: All individual sessions and packages are non-refundable and non-transferable. No modifications to packages are permitted. Sessions are good for six months form the date of purchase. Any remaining sessions after the expiration date will be forfeited with no refund available. You must notify your instructor 24 hours in advance of cancellations. If you fail to give 24 hours’ notice, you will be charged for your full session. Regardless of arrival time, session will end at the scheduled time. Lessons will be considered a “no show” and will not be taught if you do not arrive within the first 15 minutes of your scheduled start time. Session expiration date may be modified for long term illness or injury with a note from a licensed doctor. All payments for private swim lessons must be made to The City of Maryland Heights through MindBody. If you are not satisfied with your training services, you may speak to the Aquatic Supervisor at (314) 738-2563.Program Cancellations:
- Classes running six or more weeks (excludes group swim lessons): Partial refunds are given if your written refund request is made prior to the second class/activity meeting (unless otherwise stated in the activity guide) whether you attend the class or not, and are subject to a service fee of 10%.
- Classes running less than six weeks and all group swim lessons: Refund requests must be received a minimum of 48 hours prior to the first day of the program or no refund will be given.
Program Transfers: Transferring prior to the start of classes: If you would like to transfer into a class that costs more than your original class, you must pay the difference in class fees prior to attending the new class. If the class you are transferring into costs less than your original class, you will receive a refund for the difference.
Transferring after the start of classes: No refunds will be given if you are transferring into a less expensive class after classes have started. You will also be charged for any difference in fees when going from a less expensive to a more expensive class. Transfers are not allowed after the second program/activity meeting date.
Trips: Due to the nature and commitment of bus contracts, a refund will be granted only to registered individuals who cancel three weeks (40 days for overnight trips) prior to the date of the trip. For trips that involve tickets to shows or performances, the ticket purchases are non-refundable unless they can be resold. Bus fee refunded if cancellation is made three weeks prior to the date of the trip.
Wait List: Wait lists are established as soon as an activity or class is full. If vacancies occur, residents and members will receive priority. If you have been placed on a waitlist for a class, you will not be charged to remain on the waitlist. If space becomes available, you will be notified by phone and given directions on how to pay for enrollment.
Guide to Parks and Recreation
MindBody: Group Exercise Classes, Massages and Private Swim Lessons
MINDBODY is a free, online service that allows for easy signup for fitness classes, personal training and more at the Maryland Heights Community Center. Set up an account with the free app from Google Play, App Store or online and get started today.
How do I create an account?
In order to use MINDBODY you will need to create an account. If you already have a MINDBODY account, search for our facility, "Maryland Heights Community Center," and you're ready to go!
To create an account:
Launch MINDBODY from our website links, the free MHParks mobile app or download the MINDBODY app directly on to your smartphone.
Click “Create an Account.” Enter your email address and tap “Next.” Existing users will be asked to login.
Create and enter a password. Tap “Next.”
Enter your first name, last name, address and email preference. Tap “Next” to create your account.
You will receive an email confirmation from MINDBODY to activate your account. MINDBODY will be able to sync your previous accounts with your app, if applicable.
Search for the Maryland Heights Community Center and favorite the location by clicking the heart icon.
What can I sign up for once I create an account?
Fitness Classes: View the current group exercise schedule, reserve your spot in a group exercise class, schedule reoccurring reservations for an exercise class, purchase Group Ex Passes, schedule personal training appointments and then easily pay for them online. If you have any questions about Group Exercise classes, contact email or call (314) 738-2551. If you have any questions about Personal Training, email or call (314) 738-2554.
Group Training: Six week group training options are availble for adults (ages 16+) as well as youth ages 12-16.
Massages: Book a massage appointment and easily pay online. Find massages under the "Appointments" tab in MINDBODY.
Personal Training: Certified fitness professionals will design your exercise routine and guide you towards achieving your fitness goals. Find personal training under the "Appointments" tab in MINDBODY. For more information, click here.
Private Swim Lessons: Schedule and purchase 30 minute Private Swim Lessons. Find private swim lessons under the "Appointments" tab. For more information on swim lessons email or cal (314) 738-2563. To sign up for group swim lessons, click here.