Maryland Heights, MO

Unless otherwise stated in the description, registration will remain open until two days before the program begins, however, programs may be cancelled prior for low enrollment. All programs have a minimum and maximum enrollment. If the program meets its maximum enrollment, no other patrons will be able to sign up so it is important to register early if you are interested! 

If a program does not meet its minimum enrollment requirement, it may be cancelled. Any patrons that have signed up for a program that is canceled due to low enrollment will receive a full refund (see below for our refund policy).

Occasionally, programs/events are canceled due to weather. Depending on the program, a staff member will contact you or it will be posted on our social media pages, the City's website and via the MHparks mobile app. 

General Program Refund Policy

The Maryland Heights Parks & Recreation Department aims to provide you with complete program satisfaction. We understand that from time to time scheduling changes and special circumstances require you to cancel or change your planned activities. We depend on your enrollment for a successful class. Please plan your schedule carefully. All activities/classes have a minimum and a maximum enrollment and are offered on a first-come, first-served basis. Classes that do not meet minimum enrollment are subject to cancellation. In an effort to maximize space in each activity, we have established the following refund policies. Please review them carefully prior to enrollment and make sure to read over program-specific policies. If you have any questions, please contact us at (314) 738-2599.  We look forward to providing you with an enjoyable recreation experience.

• A minimum non-refundable $10 processing fee will be charged on all refund requests.
• When approved for a refund the supply and/or shirt fee will be deducted from the refund if applicable.
• No refunds will be issued for programs/sessions after the second meeting date.
• No make-ups or refunds are given for missed classes.
• If a program or activity meets only one time, no refunds will be given unless ten calendar days' notice is given in writing.
• Please note: Refunds for class cancellations due to weather or other unforeseen circumstances will be handled on a case-by-case basis and may include class credits, coupons, class extensions, etc.
• Refunds are made by original payment method (cash will be refunded by check) to the main contact on the account. A RecTrac generated receipt serves as confirmation of payment. Receipts will be emailed. Check refunds can take up to three weeks.
• Classes running six or more weeks (excludes group swim lessons): Partial refunds may be given if your written refund request is made prior to the second class/activity meeting (unless otherwise stated in the activity guide) whether you attend the class or not, and are subject to a $10 processing fee or 10%, whichever is greater.
• Classes running less than six weeks and all group swim lessons: Refund requests must be received a minimum of 48 hours prior to the first day of the program or no refund will be given.

Accommodations: Parents or guardians of children have the responsibility of informing staff of any reasonable accommodations necessary for their child’s successful participation in any program. A minimum of 21 days’ notice is requested when inclusion services are needed.

Installment Billing: Cancellations will be permitted for medical reasons (accompanied by a licensed doctor’s note) and for patrons moving out of the area exceeding 30 miles. A 30-day written notice is required. Cancellations prior to the initial 12 months will be charged a 25% cancellation penalty for the remaining value of the pass, which will be billed to the credit card on file.  There is a $25 fee on all card declines.

Birthday Parties: Parties must be cancelled at least 14 calendar days in advance for full refund less the $10 processing fee.

Camps: Cancellation requests for camps must be received a minimum of 30 days in advance for a full refund less the $10 processing fee.  A refund may be approved if your spot is filled.  No refunds will be given with less than 10 days notice.

Contractual Programs: Contracted classes may impose different refund standards depending on the independent contract agreement.

Customer satisfaction: Our policy allows for a credit to a participants account if after attending the first day of an activity or class, the participant is not completely satisfied and notifies the recreation specialist over the activity within two days after attending. The credit will be applied to any other class/activity within one year from the date of issue. This policy does not apply to missed classes/activities, facility rentals, sports, events, one day activities or transportation costs and other exclusions may apply.

Facility Rentals: Cancellation requests received 91 or more days prior to event will receive a full refund plus deposit, 90-61 days 50% of room fees will be returned plus deposit, 60-31 days 25% of room fees will be returned plus deposit, 30 days or less no room fee is returned, however you will receive your deposit. All deposits, kitchen, projector, microphone, after hours, and police officer fees will be refunded. If you call 48 hours or more in advance requesting a reschedule, we will accommodate your request one time. If the reschedule request is made less than 90 days, you will lose deposit. You must hold your event on the rescheduled date. A new date must be provided at the time of reschedule request. No refunds or cancellations will be accepted after a reschedule request is made.

Medical: Refund request due to a documented long-term illness or injury, may be prorated. A letter from a licensed doctor must accompany the refund request and refund request must be received in writing within one week of the illness or injury.

Memberships and Visit Passes: All Memberships and Visit Passes are non-refundable and non-transferable.

Pavilion Rental: Written request must be received 14 calendar days in advance for full refund.

Personal Training: All individual sessions and packages are non-refundable and non-transferable. No modifications to packages are permitted. Sessions are good for six months from the date of purchase. Any remaining training sessions after expiration date will be forfeited with no refund available. You must notify your trainer 24 hours in advance of cancellations. If you fail to give 24 hours notice, you will be charged for your full session. Regardless of arrival time, session will end at the scheduled time. Trainers may not be available immediately. You will be contacted within one week of personal training request. Session expiration date may be modified for long term illness or injury with a note from a licensed doctor. All payments for personal training must be made to The City of Maryland Heights through MindBody. For any questions please contact the recreation specialist at (314) 738-2554.

Preschool: This is a contractual program.  Cancellation request must be received in writing by the 15 of the month prior to when your payment comes out in order to stop payment for the next month.  (i.e. if your child will not be attending in January, notification must be turned in no later than November 15 as the payment for January comes out on December 5)

Private Swim Lessons: All individual sessions and packages are non-refundable and non-transferable. No modifications to packages are permitted. Sessions are good for six months from the date of purchase. Any remaining sessions after the expiration date will be forfeited with no refund available. You must notify your instructor 24 hours in advance of cancellations. If you fail to give 24 hours notice, you will be charged for your full session. Regardless of arrival time, session will end at the scheduled time. Lessons will be considered a “no show” and will not be taught if you do not arrive within the first 15 minutes of your scheduled start time. Session expiration date may be modified for long term illness or injury with a note from a licensed doctor. All payments for private swim lessons must be made to The City of Maryland Heights through MindBody. For any questions please contact the Aquatics Supervisor at (314) 738-2563.

Program Transfers: Transferring prior to the start of classes: If you would like to transfer into a class that costs more than your original class, you must pay the difference in class fees prior to attending the new class. If the class you are transferring into costs less than your original class, you will receive a credit for the difference. Transferring after the start of classes: No refunds will be given if you are transferring into a less expensive class after classes have started. You will also be charged for any difference in fees when going from a less expensive to a more expensive class. Transfers are not allowed after the second program/activity meeting date.  One-day programs, special events, trips, and select programs do not offer a transfer option.

Trips: It is the patron’s responsibility to verify their receipt for the trips they are registered for.  If you are unsure of your availability wait to register.  If you have trouble walking, transferring, using steps, etc. then a level 2 or 3 trip may not be right for you.  Due to the nature and commitment of bus contracts, a refund will be granted only to registered individuals who cancel 21 days (40 days for overnight trips) prior to the date of the trip. For trips that involve tickets to shows or performances, the ticket purchases are non-refundable unless they can be resold. Keep in mind that most restaurants, bus companies, theaters, and venues that charge admissions require a non-refundable deposit or full payment upfront.  If a trip has a waiting list and we can fill your spot a credit will be applied to your household.  We understand illnesses come up, however in order to receive any type of refund we will need a note from a licensed doctor and you will only be given a pro-rated refund for any amount we have not pre-paid.

Wait List: Wait lists are established as soon as an activity or class is full. If vacancies occur, residents and members will receive priority. If you have been placed on a waitlist for a class, you will not be charged to remain on the waitlist. If space becomes available, you will be notified and given directions on how to pay for enrollment.

Revised 7/27/2023            

Check out the Fall Guide to Parks and Recreation!

What is MINDBODY?

MINDBODY is a free, online service that allows for easy signup for fitness classes, personal training and more at the Maryland Heights Community Center. Set up an account with the free app from Google Play, App Store or online and get started today.

How do I create an account?

In order to use MINDBODY you will need to create an account. If you already have a MINDBODY account, search for our facility, "Maryland Heights Community Center," and you're ready to go!

To create an account:

1. Launch MINDBODY from our website links, the free MHParks mobile app or download the MINDBODY app directly on to your smartphone.

2. Click “Create an Account.” Enter your email address and tap “Next.” Existing users will be asked to login.

3. Create and enter a password. Tap “Next.”

4. Enter your first name, last name, address and email preference. Tap “Next” to create your account.

5. You will receive an email confirmation from MINDBODY to activate your account. MINDBODY will be able to sync your previous accounts with your app, if applicable.

6. Search for the Maryland Heights Community Center and favorite the location by clicking the heart icon.

What can I sign up for once I create an account?

• Fitness Classes: View the current group exercise schedule, reserve your spot in a group exercise class, schedule reoccurring reservations for an exercise class, purchase Group Ex Passes, schedule personal training appointments and then easily pay for them online. 

• Group Training: Six week group training options are available for adults (ages 16+) as well as youth ages 12-16.

• Personal Training: Certified fitness professionals will design your exercise routine and guide you towards achieving your fitness goals. Find personal training under the "Appointments" tab in MINDBODY. 
  
  If you have questions about fitness classes, group training or personal training, email or call (314) 738-2554.

• Private Swim Lessons: Schedule and purchase 30 minute Private Swim Lessons. Find private swim lessons under the "Appointments" tab. For more information on swim lessons email or cal (314) 738-2599. 

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